Our Nurse Practitioners (NPs) are highly qualified clinicians who assess, diagnose, prescribe, and manage a range of health conditions. Working in close collaboration with our GPs, they provide accessible. At Reynella Family Care, we’re proud to offer a selection of in-house specialist services to complement our general practice care. These services are designed to make […]
Our Nurse Practitioners (NPs) are highly qualified clinicians who assess, diagnose, prescribe, and manage a range of health conditions. Working in close collaboration with our GPs, they provide accessible. At Reynella Family Care, we’re proud to offer a selection of in-house specialist services to complement our general practice care. These services are designed to make specialist support more accessible for our patients so you can receive specialist care as part of your ongoing relationship with the Reynella Family Care team. Our clinics are led by experienced professionals who work closely with our GPs to ensure continuity of care and shared understanding of
your health needs.
We are committed to providing high-quality care and ensuring all patients are treated with respect, dignity, and compassion. If you are unhappy with any aspect of your care or experience at our practice, we encourage you to raise your concerns so we can respond promptly and appropriately.
In the first instance, we recommend speaking directly with your treating doctor or a member of our reception team. You may also request to speak with the Practice Manager, who will assist in reviewing and resolving your concern.
If you feel your complaint has not been resolved, or you would prefer to raise it externally, you may contact the Health and Community Services Complaints Commissioner (HCSCC), an independent organisation that handles complaints about health service providers in South Australia.
All complaints are treated confidentially and respectfully. Raising a concern will not affect your ongoing care. We value your feedback and use it to continually improve our services and patient experience.