Terms and Conditions

Effective Date: [May 2025]
Welcome to the Reynella Family Care website. By accessing or using this website, you agree to the following terms and conditions. Please read them carefully.
If you do not accept these terms, you should not use the website.

1. General Information Only

The content provided on this website is for general informational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always consult your doctor or qualified health professional regarding any medical condition or concern.

2. Website Content

While we strive to ensure the information on our website is accurate and up to date, Reynella Family Care makes no guarantees regarding the completeness, accuracy, or reliability of any content. Information may change without notice. We reserve the right to modify or remove content at any time.

3. Appointments and Online Services

This website may include links to external platforms or third-party booking services to facilitate appointments. While we use reputable providers, Reynella Family Care is not responsible for the performance, privacy, or content of third-party systems. Appointments made online are subject to confirmation by clinic staff. You may be contacted to reschedule or provide further information if required.

4. External Links

Our website may contain links to other websites for your convenience. These sites are not under our control, and Reynella Family Care is not responsible for the content, accuracy, or privacy policies of any external site. The inclusion of a link does not imply our endorsement.

5. Intellectual Property

All content on this website, including text, images, graphics, and layout, is the property of Reynella Family Care or used with permission. You may view, download, or print material for personal use only. You must not copy, reproduce, modify, or republish any content from this website for commercial use without prior written consent.

6. Limitation of Liability

Reynella Family Care is not liable for any direct or indirect loss, damage, or injury arising from the use of this website or reliance on its content. This includes (but is not limited to) viruses, technical issues, or third-party service failures.

7. Privacy

Your use of this website is also subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

8. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be published on this page, and your continued use of the site constitutes acceptance of those changes.

9. Contact Us

If you have questions or concerns about these terms, please contact:

Reynella Family Care - 216 Old South Road, Old Reynella SA 5161
Phone: (08) 8321 9099
Email: rfc@reynellafamilycare.com

Patient Complaints

We are committed to providing high-quality care and ensuring all patients are treated with respect, dignity, and compassion. If you are unhappy with any aspect of your care or experience at our practice, we encourage you to raise your concerns so we can respond promptly and appropriately.

In the first instance, we recommend speaking directly with your treating doctor or a member of our reception team. You may also request to speak with the Practice Manager, who will assist in reviewing and resolving your concern.

If you feel your complaint has not been resolved, or you would prefer to raise it externally, you may contact the Health and Community Services Complaints Commissioner (HCSCC), an independent organisation that handles complaints about health service providers in South Australia.

All complaints are treated confidentially and respectfully. Raising a concern will not affect your ongoing care. We value your feedback and use it to continually improve our services and patient experience.