Susan Jaensch
With over 25 years of experience in the healthcare sector, I am passionate about providing accessible, compassionate, and high-quality care for our community.
I began my career as a nurse, gaining valuable firsthand experience in patient care before moving into healthcare administration. This journey has given me a strong understanding of both the clinical and operational aspects of healthcare, as well as the importance of creating a positive experience for patients and staff alike.
As Practice Manager, I oversee the daily operations of the practice, ensuring our systems, processes, and team work together effectively to support the delivery of exceptional patient care. I am committed to fostering a welcoming, efficient, and patient-focused environment where everyone feels supported and valued.
I take pride in contributing to a practice that prioritises excellence, collaboration, and the wellbeing of our patients and team.
We are committed to providing high-quality care and ensuring all patients are treated with respect, dignity, and compassion. If you are unhappy with any aspect of your care or experience at our practice, we encourage you to raise your concerns so we can respond promptly and appropriately.
In the first instance, we recommend speaking directly with your treating doctor or a member of our reception team. You may also request to speak with the Practice Manager, who will assist in reviewing and resolving your concern.
If you feel your complaint has not been resolved, or you would prefer to raise it externally, you may contact the Health and Community Services Complaints Commissioner (HCSCC), an independent organisation that handles complaints about health service providers in South Australia.
All complaints are treated confidentially and respectfully. Raising a concern will not affect your ongoing care. We value your feedback and use it to continually improve our services and patient experience.