Reynella Family Care respects your privacy and is committed to protecting your personal and health information. This policy outlines how we collect, use, and share your information, and how you can access or update your records.
When you register as a patient at Reynella Family Care, you consent to our GPs and staff accessing and using your personal information to provide you with healthcare services. Only staff who need access to your information will be able to view it. If we need to use your information for anything beyond your care, we will seek additional consent.
Why We Collect, Use, Hold and Share Your Information
We collect and use your personal information to:
Provide safe and effective medical care
Process payments and Medicare claims
Perform practice audits and quality improvements
Fulfil legal and accreditation requirements
Deliver internal training and operational support
What Personal Information We Collect
We may collect:
Name, date of birth, contact details, and address
Medical history, medications, allergies, adverse events, immunisations, and family/social history
Medicare and health fund details
Healthcare identifiers
Dealing with Us Anonymously
You may choose to remain anonymous or use a pseudonym, where practical and lawful. However, this may affect our ability to provide appropriate care.
How We Collect Your Personal Information
We collect your information in several ways:
During registration and appointments
Through communication by phone, email, SMS, online booking, or social media
From third parties such as: - During registration and appointments - Through communication by phone, email, SMS, online booking, or social media - From third parties such as: - Guardians or carers - Other healthcare providers, specialists, or hospitals Pathology and imaging services Medicare, DVA, or health funds
When and Why We Share Your Information
We may share your personal information:
With healthcare providers involved in your care
With third-party service providers (e.g. IT support, accreditation bodies) under confidentiality
When required by law (e.g. court orders, public health notifications)
To prevent serious threats to life, health, or safety
In the use of My Health Record services (e.g. Shared Health Summary)
We do not share your information with overseas entities unless legally required, and we do not use your information for marketing without your express consent.
How We Store and Protect Your Information
Your information is stored securely in electronic format. Access is password-protected and role-based. All staff sign confidentiality agreements and access only what is necessary for their duties.
Accessing and Correcting Your Information
You have the right to access and correct your personal records.
Requests for access must be made in writing
A reasonable fee may apply, depending on the size and complexity of the request
We aim to respond within 30 days
You can also request corrections to inaccurate or outdated information at any time
Making a Privacy Complaint
If you have concerns about how your information is handled:
Practice Manager - Reynella Family Care 216 Old South Road Reynella SA 5161
We aim to respond to complaints within 30 days. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Review of Policy
This policy is reviewed regularly to reflect legislative or operational changes. The most recent version will always be available on our website and in practice.
We acknowledge that the Kaurna people are traditional custodians of the land upon which Reynella Family Care resides. We wish to pay our respects to their elders’ past, present and emerging.
