Frequently Asked Questions

You can book online through our website or contact our reception team by phone. We offer standard, long, and same-day appointments depending on availability and the nature of your visit.

Reynella Family Care is a mixed billing clinic. However, we bulk bill eligible patients who are registered with us under MyMedicare. This includes:

Concession card holders aged 16–66 are charged a reduced gap fee.

Please bring your Medicare card, any relevant concession cards, your current medications or list of medications, and any referrals or test results you have received.

Yes, we reserve some same-day appointments for urgent or time-sensitive concerns. Please contact our reception team early in the day to enquire about availability.

Reynella Family Care has a robust follow-up system. We will be in touch with you if any follow-up is required from your test results. If you would like to discuss your results with your GP or would like a copy of your results, please make an appointment either face to face or via telehealth. Your test results are reviewed by your GP or Nurse Practitioner as they are received. We encourage you to make an appointment to discuss your results.

Your results are available for your access through your My Health record’ LINK: https://www.digitalhealth.gov.au/initiatives-and-programs/my-health-record/

Repeat scripts and referrals usually require a consultation with your GP to ensure safe and appropriate prescribing. Some exceptions may apply depending on your medical history and GP discretion. Please contact reception to discuss your request.

If you’re unable to attend your appointment, please provide at least 24 hours’ notice. Late cancellations or missed appointments may incur a $75 fee. Outstanding fees must be settled before future appointments can be booked.

Yes, we offer telehealth for eligible patients. Please check with reception whether your concern is suitable for a phone or video consultation.

We are located in Old Reynella, South Australia. On-site parking is available for patients. Visit our [Clinic Details page] for full address and directions.

If your question isn’t listed here, our team is happy to help. Contact us directly for more information or to speak with reception.