We are committed to providing high-quality care and ensuring all patients are treated with respect, dignity, and compassion. If you are unhappy with any aspect of your care or experience at our practice, we encourage you to raise your concerns so we can respond promptly and appropriately.
In the first instance, we recommend speaking directly with your treating doctor or a member of our reception team. You may also request to speak with the Practice Manager, who will assist in reviewing and resolving your concern.
If you feel your complaint has not been resolved, or you would prefer to raise it externally, you may contact the Health and Community Services Complaints Commissioner (HCSCC), an independent organisation that handles complaints about health service providers in South Australia.
All complaints are treated confidentially and respectfully. Raising a concern will not affect your ongoing care. We value your feedback and use it to continually improve our services and patient experience.