Reynella Family Care is a mixed billing practice with Medicare rebates available for eligible services. Our billing model supports the time, care, and expertise our team provides to every patient. We aim to keep our fee structure clear and accessible. If you have any questions about fees, rebates or your eligibility, our reception team is happy to assist.
Nurse-delivered services, including: - INR testing - Dressings (patients may purchase a dressing pack from us or bring one from a pharmacy) - Ear syringing - 24-hour blood pressure monitoring
All treatment room services incur a fee for all patients.
Psychology Fees – Effective 1 January 2025
At Reynella Family Care, we are committed to keeping mental health services as accessible as possible.
Psychology fees will increase by 10% from 1 January 2025, which remains below the APS recommended rate of $311 per hour.
Patients must be referred by a GP, psychiatrist or paediatrician with a valid Mental Health Treatment Plan to be eligible for Medicare rebates. Eligible patients can receive up to 10 Medicare-subsidised sessions per calendar year.
Payment Policy
Full payment is required on the day of your appointments
Your Medicare rebate can be processed via our TYRO system or deposited to your bank account on file with Medicare.
Cancellation Policy
Appointments cancelled with less than 48 hours’ notice may incur a Did Not Attend (DNA) fee of $75.
Outstanding fees, including DNA fees, must be paid in full before further bookings can be made with any provider.
Need help understanding your fees or rebates?
Our team is here to help clarify your billing and appointment options.
We acknowledge that the Kaurna people are traditional custodians of the land upon which Reynella Family Care resides. We wish to pay our respects to their elders’ past, present and emerging.
We are committed to providing high-quality care and ensuring all patients are treated with respect, dignity, and compassion. If you are unhappy with any aspect of your care or experience at our practice, we encourage you to raise your concerns so we can respond promptly and appropriately.
In the first instance, we recommend speaking directly with your treating doctor or a member of our reception team. You may also request to speak with the Practice Manager, who will assist in reviewing and resolving your concern.
If you feel your complaint has not been resolved, or you would prefer to raise it externally, you may contact the Health and Community Services Complaints Commissioner (HCSCC), an independent organisation that handles complaints about health service providers in South Australia.
All complaints are treated confidentially and respectfully. Raising a concern will not affect your ongoing care. We value your feedback and use it to continually improve our services and patient experience.
